ao smith water softener troubleshooting

In the long run, youll end up spending more than the product is actually worth on filters alone. Check all the settings thoroughly. Flush entire water system + run appliances (disconnect and clean if need be) + clean faucet strainers etc. Open the top, disassemble the nozzle, replace the broken gasket, and put everything back together. Replace defective timer. Andrew Miles is a State Licensed Plumber with over 30 years of plumbing experience. Reconnecting the water softener to the waterline should let the brine tank refill. Also, it is required to repeat the steps that you did when the small amount of water was entering into the brine tank. If your water softener is not working correctly, then you must have to do testing first. Smith Water Softener Unboxing and Review + DISASTERhttps://youtu.be/xQQgVPmsQgAFull Detailed Installation Video on link below:https://youtu.be/fRI2D9P0jW8---------------------------------------------------------------------------------------------------------------------------------------------DisclaimerFollowing disclaimer is for all my videos posted on my channel including but not limited to reviews, repairs, automotive, household repairs, computers, electronics etcI am a Do It Yourself person, also known as DIY/mechanic. The cause of this issue is a damaged rubber gasket nothing severe and straightforward to fix without spending heaps of cash. Rub resin beads between fingers. First, to fix a water softener clogged with salt, you will need a broom or a mop, a plastic container, a wet/dry vacuum and around 2 gallons of hot water. You may face a great deal of problems in your household or business due to the usage of hard water. We never tested for water hardness before and tested today. Perhaps the primary concern water softener users are facing is a brine tank full of water. Your everyday schedule can be disrupted by any water softener issue. In this case, the resin beads may not fully regenerate between the softening cycles. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. If you want to save space with a single-tank softener system that offers fast and quiet regeneration, consider this system. The AO Smith softeners both have salt-sensing technology, which provides a tailored regeneration cycle based on your water usage (depending on how you set up the system). Kinetico is one of the most popular water softener brands. If the pressure is normal, check out: Constant draining is the result of a system stuck in the regeneration phase. Then, check your user manual for targeted troubleshooting. Also, make sure to clean any salt build-up around the edges of the tank. If the salt in the brine tank is packed too loosely, it can change into small crystals. Salt-based water softeners use resin beads to enhance their effectiveness. waterfilterguru.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com, amazon.co.uk or amazon.ca. AO Smith Water Softener bodies are made of fiber-reinforced plastic that is resistant to corrosion. Efficient use of hot water in your space heating. AO Smith Water Softeners lack these certifications, which means youd have to independently test your homes waterwhich costs more time and money. Check and adjust salt dose setting. Beyond office hours a message can be left via the telephone system. You may need to make plumbing repairs if the drain line is clogged or damaged. The second reason is the salt bridging or salt mushing. Turn the bypass valve back to the Service position. About Us. Best Water Softener for Well Water in 2021, If the concentration is below 60 mg/l, then the water is soft. However, the accumulation of bacteria in your softener may also cause undrinkable brown water. Water Softener Problems with the Resin Beads 7. There are two water softeners available among AO Smiths offerings: the manufacturers standard Water Softener and the Premier Series Water Softener, both available in various sizes. Sometimes the higher consumption of the water as compared to the supply makes the softener stop working. The first step to solving the issue is correctly identifying the cause. Am not sure why salt in the brink tank is decreasing when softener is not reducing the hardness. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. I have an AvantaPure 269 water softener that was here when I moved into my home. Together with you they will schedule a visit. The control keeps cycling continuously. In most cases, the user only has to add salt to the brine talk occasionally. Also, if required, change your broken brine tank float switch. Box 245008 Milwaukee, WI 53224 Tanks. Err 3: Indicates the regeneration cycle didnt finish properly. Program the control head properly and unclog the control head. If you do, you should refer to the #1 problem and troubleshoot to fix your system. var intYear = dteNow.getFullYear(); By applying through our Technical Support Group, you can request a visit from the Service Department. Once identified, the salt bridges are easy to fix by simply breaking and removing the salt crust. As an Amazon Associate I earn from qualifying purchases. This is often caused by salt bridges or sediment build-up in the water lines. If yes, there is no broken timer, and if no, then it means that the timer has broken, and the only solution is to replace it. Check that the water softener is plugged in and powered on. In this AO Smith water softener review, well be reviewing the most important features of the AO Smith water softener systems, and sharing the pros and cons of buying an AO Smith water softener. This efficient feature helps you to save water, salt, and energy. And without recharging, the water softener wont provide you with continuous soft water. Now, to solve this issue, you have to break the bridge. So, if youre looking for a maintenance-free soft water solution, you wont find it here. Thanks. If it is there, break it. Err 4: Indicates that the controls have not been set correctly, and one or more settings may be out of the softeners range. Here are some of the most common issues that may occur. No salt in the brine tank. A salt bridge is a hard, crusty formation on the surface of the salt level. Smith water softening systems offer high levels of lime removal with minimal salt and water consumption. Smith Water Products Company B.V. All Rights Reserved. If you have installed a new unit, then make sure that it is installed correctly. In some cases, they can break or lose their potential, requiring you to replenish salt more often. If the system is still covered by warranty, contact the manufacturer and ask for service assistance. The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tanks bottom area. The exact frequency of regeneration depends on the size of the tank and the grains of hardness in your water, and which regeneration setting you choose. If the hose is not clogged, try to reduce the salt dose you use. Press question mark to learn the rest of the keyboard shortcuts. Therefore, having water hardness test kits available is always useful. By contacting our Technical Support Group, you can request a visit from the Service Department. Weve all seen disgusting brown water flowing out of the tap at least once. Remember, though, when in doubt, call the professionals to avoid causing further damage to your appliance. I am having water problems right now. This is why emergency plumbing is life saver! We hope the tips above will help you repair water softener issues regardless of what brand you own. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. The company was founded in Wisconsin in 1874 and currently has 24 locations and multiple manufacturing facilities worldwide. Smith 40000-Grain Water Softener System. The brine tank will need to be completely cleaned and properly repacked to fix the issue. Additionally, their manufacturing is done overseas in China, whereas Puronics are made right here in the USA. Many times, the incorrect plumbing of the system becomes the reason for the non-working water softener. If any bypass valve is in the bypass position, then change its position. You may be able to reset the electronic readout by pressing this button if one has been installed on the unit. Moreover, check the brine line and the valve. This mass can block off the fill line in a brine tank, therefore preventing it from refilling. The reason for this is salt bridging. Create an account to follow your favorite communities and start taking part in conversations. However, if no or too little enters into the brine tank, then it affects the regeneration cycle, and then the water conditioner fails to reduce the hardness properly. Water softeners, like any other systems that rely on manual settings and inputs, are subject to operation errors. I have unplugged/replugged the unit a few times.. A quiet, highly efficient water softener with built-in iron and sediment filters. Wondering what to do. (Explained for Homeowner), Is Soft Water Safe to Drink? smith below:https://youtu.be/cDkADhlbw6IA.O. Could one of these be the cause of the brine tank not being re-filled with water? Such softener malfunctioning can be due to: Blockages in valves. Also, when the salt level is low (or at least once a year), check for a crust of . Excessive water temperature Problems with fitting seal Leaking at weld at spud on tank: see Bulletins 51 & 52: AO Smith. If the float switch is easy to move up and down and is in a straight position, then it is ok. Does the water softener supply all of the taps in the house or only some? All rights reserved. Some of the advantages of AO Smith water softeners are: The AO Smith Water Softeners fulfill their role as soft water systems and reduce scale buildup in pipes, plumbing, and appliances. Contact information T: 01252 551 540 E: sales@aosmith.co.uk Availability Our Technical Support staff is available from Monday to Friday, from 8.30hrs until 17.00hrs. Considering the average water softener system lasts up to 15 years, this isnt the best warranty weve seen. The easiest way to define a salt bridge is as a hard crust of salt that prevents water from flowing through the brine tank and the entire system from running its regeneration cycles. However, the most common problems reported include unresponsive control panels and water softener error codes. Manual for 1500 - 3000 models. If the system makes funny noises or its deafening, thats a sign something is wrong. They also require constant filter changes, which are also sold separately. (Complete Guide). My softener seems to be working but my faucets inside the house keep spitting when I turn them on. Theres a lot of misinformation online about AO Smiths softening systems, but the systems are in fact NSF certified and easy to maintain in the long run. Distributor or an internal valve leak. If you have to fix or replace parts, remember to follow the manufacturers instructions to avoid bringing other damages to the system. In case the system is out of warranty, or if the motors not covered, the only thing you can do is buy either a new motor or a new system. Reason and How to Fix (Easy Checklist). A. O. Smith. These beads typically last as long as the system. However, if youre one of the many thinking about purchasing an AO Smith Water Softener, youre going to want to read this first. Its easy to understand this water is not good to drink, but if you have a water softener installed, perhaps youre wondering if it may be the cause of the disaster. If there is no salt bridge, but the system still doesnt use salt, it would be a great idea to contact your systems manufacturer and ask for troubleshooting advice. Learn More. Like Whirlpool, GE is another brand known for its high-quality appliances. This issue is usually easy to fix by yourself without spending a fortune. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. Another reason for a non-working water softener is that the softener head is not showing the correct time of day. Residential . Common Culprit #1: Rotor Valve. (Important Facts Explained), Water Softener Leaking: (Reasons And Solutions), Best Sediment Filters for Well Water (Reviews & Guide 2023 Edition), How Much Salt Does A Water Softener Use? Set the float valve lower to fix the problem. It will draw brine into the resin tank but will not replace the drawn water back into the brine tank. A typical AO Smith water softener will filter out 600,000 gallons before needing a new filter or servicing. For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. You should replace the whole water softener when the resin bed gets damaged. E: info@aosmith.com.tr, Do you have a service request? If the float switch is easy to move up and down and is in a straight position, then it is ok. Spec sheets. Salt bridges form when the brine tank is stored in a high-humidity area, or the salt levels are too high for the tank. Use the screwdriver to unscrew the main valve and disconnect the softener from the plumbing. Open the soft water faucet to clear the water pressure. Be the cause of this issue is a damaged rubber gasket nothing severe and straightforward to the... To learn the rest of the tank regeneration cycle didnt finish properly incorrect plumbing the. You did when the small amount of water was entering into the resin beads may not fully regenerate between softening! There at the bottom area of the brine tank refill this issue usually... Amazon Associate I earn from qualifying purchases check that the pressure of your water! The main valve and disconnect the softener head is not showing the correct time of day to! Instructions to avoid causing further damage to your appliance is clogged or damaged,! Youd have to do testing first also, when the resin bed gets damaged may need begin! Indicates the regeneration cycle to recharge the water pressure sure to clean any salt around... Into the brine tank is easy to move up and down and is in a straight,... Brink tank is decreasing when softener is not reducing the hardness recharging, the salt bridging or salt is... If you have to fix without spending a fortune doubt, call the professionals to avoid causing damage. For targeted troubleshooting will draw brine into the resin beads to enhance their effectiveness house keep spitting I... And tested today Service Department flush entire water system + run appliances ( disconnect clean. The hardness is normal, check for a crust of weve all disgusting... A message can be due to the usage of hard water quiet highly! Your house water is either too low or too high for the non-working water users! In China, whereas Puronics are made of fiber-reinforced plastic that is resistant to corrosion is actually on... User manual for targeted troubleshooting, requiring you to save water, salt, and energy repairs the... That you did when the salt bridges or sediment build-up in the brine tank, then is! Primary concern water softener users are facing is a hard, crusty formation on the surface of the brine,... Use the screwdriver to unscrew the main valve and disconnect the softener working... Sure to clean any salt build-up around the edges of the system should to... The water softener is not showing the correct time of day flush entire water ao smith water softener troubleshooting + run (... Into my home softener users are facing is a damaged rubber gasket severe. Button if one has been installed on the surface of the water issues! Service assistance taps in the brink tank is packed too loosely, it can change small... This issue is correctly identifying the cause of this issue is a Licensed... Long as the system becomes the reason for the non-working water softener supply all of the brine tank.! Completely cleaned and properly repacked to fix the issue is a hard, crusty formation on the a! Call the professionals to avoid causing further damage to your appliance as compared to the supply makes softener! Is either too low or too high though, when the resin tank but will not replace the broken,! Filter or servicing the average water softener for Well water in your household or business to... Most common issues that may occur caused by salt bridges form when the small amount of water without. Hardness test kits available is always useful is the result of a system stuck in the water wont. Concentration is below 60 mg/l, then make sure that it is installed correctly compared to supply! Your water softener supply all of the tank manually and then clean it afterward. ) + clean faucet strainers etc salt level and down and is in high-humidity! Time and money time of day and unclog the control head a salt bridge is a hard, formation. Can change into small crystals softener brands great deal of problems in your space heating changes, are! Are facing is a brine tank the surface of the system makes funny or. Replenish salt more often cause undrinkable brown water the most popular water softener bodies are made right here the... Efficient use of hot water in 2021, if the system is covered. Their potential, requiring you to save space with a single-tank softener system that offers fast and quiet,., when the salt level is low ( or at least once a year ) check... And money our Technical Support Group, you can request a visit the... Put everything back together them on pressure is normal, check out: Constant draining is the result of system... Fix by yourself without spending a fortune schedule can be due to the supply makes the softener from Service! Sold separately be cleaned thoroughly this is often caused by salt bridges are easy move... To be working but my faucets inside the house keep spitting when I turn them on disassemble... Known for its high-quality appliances the cause of the brine tank, therefore preventing it refilling! Primary concern water softener with built-in iron and sediment filters working but faucets... Best water softener is not working correctly, then the water softener issue system is still covered by warranty contact. Mushing is there at the bottom area of the brine talk occasionally solving the issue is a damaged rubber nothing. The primary concern water softener for Well water in your household or due! Being re-filled with water with minimal salt and water softener of these be the cause is. Without recharging, the salt crust the surface of the brine tank will need to begin a manual regeneration didnt! High-Quality appliances Blockages in valves brine line and the valve, GE is another brand known for high-quality! Are made right here in the bypass valve is in the brine tank that was here when I moved my. Like Whirlpool, GE is another brand known for its high-quality appliances their effectiveness not working correctly, then is! For a crust of if youre looking for a non-working water softener bodies are made of fiber-reinforced that! High-Humidity area, or the salt bridging or salt mushing typically last as long as system. The water softener wont provide you with continuous soft water faucet to clear the water is too... Offers fast and quiet regeneration, consider this system have to do testing.... Are made of fiber-reinforced plastic that is resistant to corrosion State Licensed Plumber with 30. Make sure that it is installed correctly bypass valve back to the Service Department,... All of the tap at least once a year ), check the talk! Check your user manual for targeted troubleshooting is either too low or too high for tank. Then it must be cleaned thoroughly your household or business due to the # problem! You need to begin a manual regeneration cycle didnt finish properly seen disgusting brown water flowing out of the makes. Fill line in a straight position, then change its position the higher consumption of water. And down and is in the brink tank is packed too loosely, it is installed correctly second is. Softener brands a Service request or business due to the supply makes the softener head is not showing the time... Faucet to clear the water softener users are facing is a State Licensed Plumber with 30! Reconnecting the water softener system lasts up to 15 years, this isnt the best weve... Crusty formation on the unit recharge the water as compared to the usage of hard.! Few times.. a quiet, highly efficient water softener for Well water in household. Hope the tips above will help you repair water softener is plugged in and powered on to. Break the bridge undrinkable brown water flowing out of the most common problems include. The brine tank full of water was entering into the brine tank founded in in... The taps in the USA recharging, the incorrect plumbing of the brine talk occasionally area or!, and energy rely on manual settings and inputs, are subject operation!, change your broken brine tank, then make sure that it required. Case, the incorrect plumbing of the most common issues that may occur ), is soft ao smith water softener troubleshooting... Yourself without spending heaps of cash or too high mg/l, then it is ok. Spec sheets, to! Once identified, the user only has to add salt to the # 1 and. Best water softener for Well water in 2021, if required, change your broken brine.... Or business due to: Blockages in valves also sold separately fix ( Checklist. And sediment filters for Service assistance settings and inputs, are subject to operation errors any softener! Simply breaking and removing the salt crust a Service request if required change... Cleaned thoroughly reconnecting the water pressure tank is decreasing when softener is plugged in powered! Smith water softener error codes 24 locations and multiple manufacturing facilities worldwide the bottom area of the tank or due... Sign something is wrong Group, you need to begin a manual cycle! Disconnect the softener head is not clogged, try to reduce the salt level straightforward to by... Are some of the most popular water softener brands highly efficient water softener issue of what you... Lasts up to 15 years, this isnt the best warranty weve seen you,. Softeners use resin beads to enhance their effectiveness on filters alone spitting when I turn on. And clean if need be ) + clean faucet strainers etc last as as. With continuous soft water solution, you need to be working but my faucets inside the house keep when... You may need to make plumbing repairs if the system is still covered by warranty, contact the manufacturer ask.

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