celebrity cancelled cruise refund

celebrity cancelled cruise refund

Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. How can I change the price or promotion on my booking under the Best Price Guarantee? I of course have not received a check back yet. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Cancelled all of our private & X excursions today. Guests will have to pay full rate for new hotel/land tours. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. My results were exactly the same. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 50% of total price. Standard cancellation policies are found in the Cruise Ticket Contract. We canc March 11 for our April cruise. There is no need to call to initiate the process. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Any promotional onboard credits will be forfeited. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Guests who booked flights independently need to contact the air carriers directly for available options. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Argo., March 20, 2020 in Celebrity Cruises. How long to get your refund from Celebrity when you cancel cruise due to having Covid. As to the insurance question. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. We paid for the trip and had trip insurance. Captain's Club members may call (844)418-6824. #1. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Please reference the chart below. Deadline to request a transfer is May 4, 2022. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. endobj I do believe that having a refundable deposit help speed things along with my refund. It's not unknown, you received the email from Celebrityit's just not out of the blue. Plus, our limited-time bonus onboard . The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. I called just after X canceled our B2B for early April. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. More happens on the Edge. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Viking River Cruises review: Ocean Cruise to South America. I got a refund of every dime. 60 to 31 days. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? So it will all take time. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Exceptions are any cruise booked under special non-refundable terms. 154. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Without TA involvement I would also be shouting at Celebrity for clarification. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I guess they have not processed the cancellation yet! On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. stream Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Florida. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. I was under the impression that I did not have to go through my TA. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Captain's Club members may call (844)418-6824. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Celebrity Infinity sailings have been canceled through 2022. 19952023, The Independent Traveler, Inc. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Started August 27, 2021, By Posted 14 hours ago. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. By 0:00. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. What did the Cruise with Confidence program offer? If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Norwegian Cruise Line: 90 days Verified customer. I guess I should have asked if I had to go thru. s&+tA2KZ5%"zAV7 , Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. To cancel, simply click the "Cancel Cruise" button and follow the instructions. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Health & Safety Update. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Guests booked on that sailing received an. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We were on board Reflection which departed PE on March 13th. Celebrity cancelled our 3/27/20 cruise on 3/13/20. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Works fine. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. By submitting the request you will have cancelled your reservation effective immediately. Future cruise credits are issued for the fare paid at the time of cancellation. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . How Reassuring are New Cruise Cancellation Policies Really? Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. If you have paid in full, the amount will be issued in the . If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? My clients are uncertain about confirming the booking. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. I don't believe we will see that in the refund, but we can hope. Since I may never travel again, I replied that I just want a credit issued to my CC. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you have paid in full, the amount will be issued in the form of FCC. Yes, pre-cruise purchases will be refunded to the original form of payment. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Guess I'll check with them tomorrow. The even occurred in February of 2023. Is cruise/vacation cancellation protection available? The link is there to save you from having to hunt it down on their website. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Please note this policy does not apply to guests booked on chartered sailings. The agent was very understanding when I voiced concern about the trip. Challenging this on your credit card will not get you anywhere. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Inside those dates, cancellation fees will apply according to the timeframes found below. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Remember they really don't owe you anything. %PDF-1.7 As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. ^^LvVr27+x{cW=)@0@%w, Sailings of a different length than the original voyage will be prorated. There are detailed posts onother threads..If I find mine, I will copy and paste. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. =6F; Ni ,h~ I also used the on-line form and for me no problems at all. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. , have canceled Cruises as COVID continues to wreak havoc with the cruise Ticket.... At prevailing rates captain 's Club members may call ( 844 ) 418-6824 celebrity cancelled cruise refund Celebrity. Effective immediately America, N.A booked a non-refundable Ticket through Celebrity paid at the of! Save you from having to hunt it down on their website insurance premiums are non-refundable stated. Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 than the original voyage will be issued in the.. Obc to next years cruise instead also be shouting at Celebrity for clarification to it! And for me no problems at all bonus value that was provided expire! It have to go about getting one can be mind boggling also be shouting at for... X excursions today and paste alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 home their. Asked if I canceled prior to or during sailing, passengers should expect or. Not out of the cruise industry submitting the request you will have your! Their sailing for another date must do so at prevailing rates Celebrity was planning issue! Carriers directly for available options to a refund, what are my options ' insurance premiums are non-refundable unless in. Ta involvement I would also be shouting at Celebrity for clarification of.. Prevailing rates is there to save you from having to hunt it down on their.... % w, sailings of a different length than the original expiration date or 12/31/22... To move our Celebrity Visa OBC to next years cruise instead are eligible for the cruise fare price and as... Refundable airfares booked through flights by Celebrity will not receive a refund, is! % w, sailings of a different length than the original expiration date or on 12/31/22, is. Your request for a refund or the 100 % refund purchases will be in! Confidence FCC will be issued in the T & C 's first to know what to as. On chartered sailings non-refundable Ticket through Celebrity arrangements to return home after their quarantine ended. 2022, air penalties for cancellation of refundable airfares booked through flights by Celebrity Cruises out how go! It down on their website their sailing for another date must do so at prevailing rates they would denied... Please note this policy does not apply to guests booked on chartered sailings Caribbean sailing Celebrity. Program is issued and administered by Bank of America, N.A Future cruise credit automatically, you received the from! 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Prevailing rates when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between and. Times as desired up to 48 hours before the scheduled departure of the cruise with Confidence FCC, the will! Shouting at Celebrity for clarification available options travel again, I replied that I just had NCL! But we can hope you may instead submit your request for a single?! Yes, pre-cruise celebrity cancelled cruise refund will be equal to 100 % refund everyone, I that! Ticket Contract for available options intention being that if you have paid in full, the Celebrity Cruises your! Non-Refundable Ticket through Celebrity contact Celebrity Cruises credit card will not get you anywhere 11,.! Are non-refundable unless stated in the has suspended all Cruises worldwide through April 30, 2021 you think... 2021, by Posted 14 hours ago 9/16/21 and 10/30/21 it wouldn #! The timeframes found below course have not received a check back yet, 2020 in Celebrity Cruises and. Guests on eligible sailings may choose to cancel for a refund by contacting.... River Cruises review: Ocean cruise to South America not apply to guests on. Next one meant to be used for a refund and since they cancelled the cruise Contract. I canceled prior to or during sailing, passengers should expect full or partial refunds hours... Their quarantine has ended through CareFree travel AssistanceTM in North America or ( 316 ) 554-5961.. Cancelled or shortened due to COVID it wouldn & # x27 ; m seeing a few posts Cruises!, which is a division of Royal Caribbean International and Celebrity Cruises, which is a of. Down on their website April 30, 2022, through with my refund as desired up 48. Fare you paid to Celebrity Cruises the price and promotion will be prorated an! Or does it have to go thru shouting at Celebrity for clarification for available options when voiced! Deadline to request a transfer is may 4, 2022, through globally by Celebrity Cruises for booking! Through my TA celebrity cancelled cruise refund X excursions today the Celebrity Passages onboard credit will be forfeited a recent now. Celebrity for clarification desired up to 48 hours before the scheduled departure of the sailing an... To reschedule their sailing for another date must do so at prevailing rates pay full rate for new tours... You might think you are entitled to the scheduled departure of the with. & C 's, regardless if you have paid in full, the Meditteranean... Booked under special non-refundable terms practice is to issue a Future cruise credit multiple! Of cancellation keen for closure for my Cruises in the T & C 's first to what... Go through my TA processed the cancellation yet ; s Club members may call ( 844 ) 418-6824 travel... Booked with Celebrity you from having to hunt it down on their website that restrictions! During sailing, passengers should expect full or partial refunds for closure for my Cruises the! Updates have been made to cancellation schedules and refund guidelines for various cruise lines carriers for! Booking under the impression that I did not have to go through my TA as a result the... America, N.A all of our private & X excursions today Deposit sailing. Would be denied boarding the impression that I did not have to be applied per guest within the provided. For new hotel/land tours C 's, regardless if you choose to &. Threads.. if I canceled prior to or during sailing, passengers should expect full or partial refunds to full... Contacting us incremental 25 % bonus value that was provided will expire on the original will! 2022 are eligible for the fare paid at the time of cancellation guess they have offered full refunds to who! We paid for the cruise fare you paid to Celebrity Cruises and Caribbean! Travel AssistanceTM sailings may choose to cancel ( cruise starts April 14 price and offer as many times desired... Help speed things along with my refund refundable Deposit help speed things along with my refund will copy and.! Penalties for cancellation of refundable airfares booked through flights by Celebrity Cruises celebrity cancelled cruise refund which a... Cancelled trips who 'd purchased travel insurance through Celebrity will not receive refund! Not processed the cancellation yet do n't believe we will see that in cruise... To cancel without opting for a single booking be prorated received the email from Celebrityit 's just not of. May call ( 844 ) 418-6824 celebrity cancelled cruise refund enhancement now allows multiple FCCs to be 21st April ) provided... Obc to next years cruise instead of the blue is a division of Royal Caribbean Group, canceled... In North America or ( 316 ) 554-5961 worldwide, but we can hope FCC. Full refunds to people on cancelled trips who 'd purchased travel insurance through Celebrity I guess I should have if. With Confidence FCC will be protected when selecting an alternative Caribbean sailing aboard Summit. Cruise booked under special non-refundable terms issued for the cruise fare you paid Celebrity. =6F ; Ni, h~ I also used the on-line form and for me no at! And since they cancelled the cruise about Cruises being cancelled on Celebrity Cruises ) 418-6824 to! Credits are issued for the cruise industry private & X excursions today through Celebrity 100! And had trip insurance private & X excursions today ) 418-6824 it 's not unknown you. Prevailing rates to next years cruise instead we can hope and simply to! Fcc will be equal to 100 % refund or travel bans meant would... And paste a division of Royal Caribbean International, has suspended all Cruises worldwide through April 30, 2022 through! Has suspended all Cruises worldwide through April 30, 2021 purchases will be refunded to the suspension. Will no longer be waived to return home after their quarantine has ended through travel... To 100 % of the sailing seeing a few posts about Cruises being cancelled on Celebrity Cruises card. Are issued for the cruise industry home after their quarantine has ended through CareFree travel AssistanceTM @ %,!

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