doordash critical thinking interview

Tony Xu: Send me feedback at any point in time. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. 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DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. This interview was conducted by me, Joy Huang of the MBA class of 2021. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. Now on the flip side, youre right. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. I never hesitate to take calculated risks and try new approaches. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. We were looking a lot at the input metrics. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. This is called DoorDash Drive. A Y combinator-backed company, DoorDash is . Tony Xu: Sure. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. For DoorDash, going public is a necessity.. Jenna: My question is about cities and how theyll evolve. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. This list does not include technical or factual questions. One of the things that we found effective is really writing things down. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. But for us, it was this value choosing optimism and building a plan. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. 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All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Theres a lot of work thats left to go. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. One is a marketplace where we sit in between . Tony Xu: Of course. And then I think the next evolution was really learning about skills in different teams. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Armed with that funding, the company began spending to grow. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Interview questions and answers were updated by William Swansen on September 28th, 2021 Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. Product managers can expect to work . And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. And, youre undoubtedly going to get your doubters along the way. Furthermore, proper packaging and labeling ensure a seamless delivery experience. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. And would they actually pay for it? Its always been about how do we grow and empower local economies? Determined and self-motivated undergraduate marketing major. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. 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