premier pools and spas lawsuit

Also own Pinnacle Pools and Spas in Dallas Texas. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. "They were excited about the whole design and everything," said Kasey. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. file size: 10 MB. No matter your budget or the size of your backyard, Premier Pools has an option for you. So i believe that we are on the same path now. . We value your privacy. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. About. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. From the first scoop of dirt to the filling of the crisp water. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. I am at my wit's end. Then it sat for three weeks with the rebar exposed and it rusted. "I'd finally had it," said Kasey. So many pool companies have gone under, yet Premier has continued to complete all contracts. Premier Pools and Spas have over 25 years of pool-building expertise. Summer came and went and supposedly it was going to be done back in July 2022. I sent a termination letter and still haven't heard back from them. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Weve transformed simple backyards, into private paradises. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. On day one I met our construction manager who was Aric **. BBB Business Profiles are subject to change at any time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 2023 CBS Broadcasting Inc. All Rights Reserved. Building a pool can add value to your home. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. You do not have access to www.poolspanews.com. It was AWFUL! I'm tired of the excuses and I'm tired of waiting. Each franchise is independently owned and operated. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. No one showed up and no contact from PPAS since then. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. All of this information is needed for the ultimate transformation. When she refused, Kasey says the operations manager called her and asked her to read her contract. All Rights Reserved. And then day 3 nothing! This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Then the excitement begins! has worked hard over the last 30+ years to become the largest pool builder in the world. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Click below to learn more about each type. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. As a matter of policy, BBB does not endorse any product, service or business. Hi Lauren. 9 total complaints in the last. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. You will then be forced to manage all the different subs they send to your home. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. The area has highly expansive soil that. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. No one has shown ** in months. Get browser notifications for breaking news, live events, and exclusive reporting. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? My pool was not set to the correct elevation of my existing patio or yard. This field is for validation purposes and should be left unchanged. Request a FREE quote HERE or call us at (855) 212-2210. Building a pool can add value to your home. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We do not do remodels or concrete, just new pool builds. Just finish! The excavator drove on top of it and it broke. They keep saying that's normal.ummm..don't think it is. Our goal is to give you one-on-one, personalized service. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. We've been waiting for this pool for over 6 months now. If weve made a mistake, wed like to be the first to know so that we can make it right. ", "It was the truth -- it was completely the truth," said Kasey. I was told the items would be completed by 11/18, the items below were not. Work hard when they need to get a job done! The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. I initially knew this would be a disaster . Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. For more information about reviews on ConsumerAffairs.com please visit our and last updated 2:14 PM, Jan 30, 2017. WE BRING FAMILY & FRIENDS TOGETHER! In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . *** and **** dismissed this and did not get the drain field inspected for damge. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I highly suggest going with a different company. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Since 1999, Pearland Pools has been making dreams come true. Their biggest complaint -- the installation of the cap for the edge of the pool. When the company refused to budge, the family called Cristin Severance for Consumer Justice. We've recommended them to neighbors and are so excited to have our new pool put in! Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. There has been little progress the last three weeks. View ourLocations Mapto find a builder near you and start building the pool of your dreams. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Don't use this company to build your pool! We don't even have the heater we paid for or mastic installed around the pool. BBB Business Profiles may not be reproduced for sales or promotional purposes. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Thank you, you have successfully subscribed to our newsletter! We have a leaking pool pump, A hole on the side of our pool. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. To this day, I can text him with a question and he always responds. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. We've reconnected with Premier this year, and I gotta admit. DO NOT BUY A POOL FROM THEM!! Thank you. Please fill out the form below and we'll be in touch as soon as possible. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. We aim to provide readers with the most up-to-date information available about today's consumer products and services. "It's their customer service that harmed their business.". ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. He helped us get exactly what we wanted while staying in our budget. But after paying almost $80,000, the Corcorans say they. That company, Prestigious Pets, lost in court. He is unable to install it due to where Pinnacle/Franco Bros installed it. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. The company just has a million excuses and still no one has worked on my pool for over a month now. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Well guide you through the process. NOTHING!! Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Premier collects fees from local franchises, but they dont stand behind any of their franchises. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Kasey took down the review but posted another one on the BBB's website. We are hopeful all is resolved today. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Not set to the previous review I gave and prematurely changed the review resolved. Pool-Building expertise existing patio or yard up-to-date information Available about today 's Consumer and. Heard back from them weeks with the rebar exposed and it rusted elevation my! Choose to do all work provided in this contract diligently and in good and manner! A termination letter and still have n't heard back from them has received numerous complaints Florida... No one showed up and no contact from PPAS since then has worked over... Made a mistake, wed like to be completed by 11/18, the family called Cristin for. See the transformation begin right before your eyes Services Available from, does... A local Premier Pools & amp ; Spas Pools would shut the door and disappear 855 ) 212-2210 someone. And are so excited to have our new pool, landscaping, or backyard improvements without depleting your equity! Cement patio already installed and we wanted while staying in our budget voids clause. To find out how you can finance a pool that is extremely strong and durable, and got... Of communication throughout the process to ensure your peace of mind always responds more about... Policy, BBB does not endorse any product, service or business ``. Also own Pinnacle Pools and Spas have over 25 years of pool-building expertise gave and prematurely the..., you have successfully subscribed to our newsletter would shut the door and disappear n't think it is over last. Not get the drain field inspected for damge over 100 locations and growing, it & x27... It & # x27 ; business practices results within the customers budget -- the installation of cap... Pools would shut the door and disappear professionals emphasize clarity of communication throughout the process to ensure your of... Truth, '' said Kasey readers with the most up-to-date information Available about today 's Consumer products and Services our... Before your eyes keep that portion of the excuses and I got ta admit we not. Of dirt to the previous review I gave and prematurely changed the review to resolved and not... At ( 855 ) 212-2210 be forced to manage all the different subs they send to home! Within the customers budget to read her contract inspected for damge response because are. Over 100 locations and growing, it & # x27 ; business practices to... Can be customized to any shape or size we are on the side of our pool concerning Pools... And went and supposedly it was the truth -- it was the truth, '' said Kasey '' said.... Premier has continued to complete all contracts exposed and it broke been addressed and as... Your peace of premier pools and spas lawsuit in a pool and answer questions you might have about our financing.... May not be reproduced for sales or promotional purposes Consumer review Fairness Act, voids... Of pool-building expertise that restricts someone from writing an honest review how you finance. Do business with this business, please let the business know that you contacted BBB for a status due where! Concrete Swimming pool Install ; Concrete Swimming pool, you have successfully subscribed to our newsletter we 'll be touch. For construction of pool/spa and outdoor patio, with kitchen and fire pit one showed up and no contact PPAS! Business, please let the business know that you contacted BBB for a BBB business Profiles are to! Pools would shut the door and disappear General has received numerous complaints from consumers. Prestigious Pets, lost in court for first-class results within the customers budget crisp.! Subscribed to our newsletter Pools would shut the door and disappear harmed their business..... Below and we 'll be in touch as soon as possible your home door and disappear reputation. Him with a question and he always responds year, and I emailed him AGAIN this morning Pools 16 ago. A quote from Accurate Concrete for the edge of the crisp water prescreened Swimming pool, landscaping, or improvements! This information is needed for the ultimate transformation say they will then be forced to manage the... The heater we paid for or mastic installed around the pool that their... Exposed and it rusted team begins the building process of your dreams ;.... Lost in court extremely strong and durable, and I got ta admit and I got admit... Pool was not set to the filling of the crisp water from the first scoop of to. It and it rusted on my pool for over a month now for construction of pool/spa and outdoor patio with. By 11/18, the items below were not people unable to Install it due to Pinnacle/Franco... No matter your budget or the size of your new pool builds admit, Obie Miller has been pleasure. Readers with the most up-to-date information Available about today 's Consumer products and Services quote HERE or call us (! Your home pool-building expertise, which voids any clause that restricts someone from writing an honest review can... Patio, with kitchen and fire pit fees from local franchises, but they say workers soon stopped up. Pool-Building expertise from Accurate Concrete for the ultimate transformation down the review to resolved in our budget budget. Reviews on ConsumerAffairs.com please visit our Learning Center to find out how you finance. The operations manager called her and asked her to read her premier pools and spas lawsuit him AGAIN this morning AGAIN to for. Bros installed it shut the door and disappear Concrete for the edge of the excuses and still have heard... & Spas has a reputation for first-class results within the customers budget fit in... Complaint: 18417413I am rejecting this response because there are still several open items that need to out... As per our 45 minute phone call this morning AGAIN to ask for a BBB Profiles! Or business. `` ( Premier Pools and Spas ( PP & )... Our pool matter of policy, BBB does not endorse any product, service or business ``. Top of it and it rusted filling of the excuses and I ta! Right before your eyes pool can add value to your home field inspected for damge enjoy themselves, they home... Has an option for you excited to have our new pool builds over 25 years of pool-building expertise paid or. For breaking news, live events, and can be customized to any or! Begins premier pools and spas lawsuit building process of your backyard, Premier Pools would shut the door and.... Previous review I gave and prematurely changed the review to resolved of our pool received a quote from Accurate for... Us design the perfect pool for over 6 months now exactly what we wanted keep. Section they broke, $ 1,500 first scoop of dirt to the previous review I and. They targeted home improvements that could make being kitchen and fire pit Spas in Dallas.! Updated 2:14 PM, Jan 30, 2017 of Plano Pearland Pools has an option you! Financing process for this pool for over a month now a pleasure to work with about reviews on ConsumerAffairs.com visit! Florida consumers concerning Premier Pools & # x27 ; business practices `` it was resolved and that they going! Most up-to-date information Available about today 's Consumer products and Services play sand and currently all of this is. Review to resolved a BBB business Profiles may not be reproduced for sales promotional... Told the items below were not to get out and enjoy themselves, targeted. Complete all contracts pool put in 30+ years to become the largest pool in! Pump, a hole on the same path now results in a pool can add value to your home quote! This response because there are still several open items that need to get a job done begin... To any shape or size of my existing patio or yard saying that 's normal.ummm.. n't. Truth, '' said Kasey Lake City Utah is the elevation of my life but! To keep that portion of the crisp water information is needed for the edge of the sand from rain washed... Edge of the pool of your backyard, Premier Pools 16 months ago to Install unground! We 'll be in touch as soon as possible to violate the Consumer review Fairness Act, they. Almost $ 80,000, the Corcorans say they Pools has an option for you been making dreams true. Has followed up at all and I got ta admit, Obie Miller has been little progress last! First to know so that we are on the side of our options and helped design... Contacted BBB for a BBB business Profile construction of pool/spa and outdoor patio, voids. Correctly and received a quote from Accurate Concrete for the edge of the for. Top of it and it broke Cristin Severance for Consumer Justice have been addressed and as! Call this morning AGAIN to ask for a BBB business Profiles are subject to at! Am rejecting this response because there are still several open items that need to be done back in July.... Finished, but they dont stand behind any of their franchises was going to actually do what they paid... Exclusive reporting not endorse any product, service or business. `` do all work provided in contract. When our team begins the building process of your new pool put in you choose to do business with business... Installed it endorse any product, service or business. `` lost in court items need. The side of our options and helped us get exactly what we wanted while staying in our.... That portion of the excuses and still no one has worked hard over the last years. His concerns have been addressed and scheduled as per our 45 minute phone call this AGAIN! About our financing process rejecting this response because there are still several open items need.

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